Driven by our values
Homes are at the heart of all our lives and our employees are proud to be making a difference to the standard of house building in the UK. Achieving this requires people who are dedicated to improving standards and quality and are committed to delivering excellent customer service.
- Professional excellence
- Delivering a successful business
- One NHBC
We live by the principle of working professionally and all our staff have a shared responsibility to make sure we reflect this in our behaviour. Our performance management framework contains the following behaviours that all our staff are expected to demonstrate:
- Delighting the customer
- Staying ahead of the competition
- Doing what we say we will
Non-profit distributing organisation
We are a non-profit distributing organisation with no shareholders. We embrace a culture of fair treatment for all our customers, whether house builders or homeowners. We aim to meet and exceed FCA principles of ‘Treating Customers Fairly’. If a claim is made against a Buildmark warranty we are committed to handling that claim in a professional, courteous, impartial and timely manner.
We are committed to a comprehensive wellbeing strategy to help support, engage and continue to develop our people. We proactively monitor staff absence to enable us to manage the health risks in the organisation effectively.
All staff can benefit from salary sacrifice gym membership, free flu jabs, eye care vouchers and our employee assistance program. We’re part of Business in the Community’s Workwell scheme and you can access our reporting for this initiative here.View disclosures document
We believe in maintaining high ethical standards and treating all people fairly and consistently, adhering to all appropriate laws and regulations.
Underlying our overall commitment to equality is the fundamental belief in the right of all employees and customers to be treated with dignity and respect and to be guaranteed freedom from discrimination.
NHBC is also commited to upholding the Women in Finance Charter, led by HM Treasury, which seeks to increase the number of female senior managers. Details of our commitment and targets are available here.
Health and safety
We are committed to effectively managing all aspects of health, safety and wellbeing for our staff and others affected by our operation.
The success of our business requires significant numbers of our employees to visit building sites on a daily basis. It’s essential that they are able to do this safely and without risk to health or wellbeing.
We also have staff in other roles that attract a degree of risk. To manage these risks and strive for progressive improvement, in the last year we have:
- Delivered health and safety training to 630 employees.
- Further enhanced the health and safety monitoring carried out by our Inspection Management team.
- Carried out 21 days of ‘independent’ verification monitoring of our building inspectors, visiting 112 sites, looking specifically at building inspectors’ health and safety behaviours.
We pride ourselves on the expertise of our people. We fully support progression through our business (often via several departments) and the ongoing study for professional qualifications.Find out more
Meet our people
Our people perform diverse roles but collectively they’re the best advert for our business. Hear what some of them have to say about their experiences of working for NHBC.Find out more
In recognition of the valuable contribution our people make to our business, we offer competitive salary, pension and bonus schemes as well as a wide range of additional benefits.Find out more
Sounds good? Join the NHBC team
NHBC are always on the look out for talented and professional individuals to join our dedicated team.
To stay updated with all the latest NHBC jobs, view our current vacancies below.